Help and FAQ:
Back to the previous page

Any problems or queries? Find the answers to your questions here!

  • How much does each item cost?
    This depends on what country you are from. When you select the country in the sales pop-up, the prices will be shown.

  • How do I purchase items from this website?
    Simply click on the item you require (or the Order link if it is a ringtone) and a Sales Pop-Up window will appear.
    Simply follow the online ordering instructions and pay for your order. You item will then be delivered straight to your mobile phone.

  • What payment methods are available?
    You can pay by Phone, Text or credit card.
    If you are paying by Phone, It is best to use a HOME PHONE, as mobile phone rates will be more expensive!

  • Can I preview the ringtones first?
    Yes. To do this, simply click on your chosen song title. Your desktop media player will then play the tune.

  • I've paid for my item but it hasn't been delivered to my mobile phone! What should I do?
    In the first instance, try one or more of the following:
    • Your item SHOULD arrive instantly, but please be patient. Orders that are delivered via SMS can take up to 24 hours to be delivered dependant on local network congestion.
    • Your WAP connection may not have succeeded the first time. Try again.
    • Check that you have a signal on your phone. If you haven't got a signal, it can't get through.
    • Did you check that your phone is compatible to receive the item. You should have checked BEFORE ordering!
      Refunds CANNOT be given for orders placed with incompatible phones
    If you have tried all of the above and still haven't received your item, you will have to fill out the online Support Form
    Make sure you have all info to hand such as make of phone, item ordered, etc.
    Click here to open up the Support Form

    The matter will then be dealt with asap.

  • I tried to order, but my make of phone is not in the dropdown list. Can I still place an order?
    No. If your make of phone is not on the list, it is NOT compatible with our products.

  • How do I know if my mobile phone is compatible for certain items?
    Click here to check phone compatibilty

  • Do I have to subscribe to your service?
    No! You only pay for the items you choose when you visit this website.
    We do NOT charge RIP-OFF monthly subscriptions and we DON'T charge you by sending you unwanted ringtones via reversed SMS.

    Back to the previous page

  • Home  |  Search Ringtones  |  Ringtones  |  UK Top 40  |  Polyphonic  |  UK Top 40 Polyphonic  |  True Tones  |  Wallpaper  |  Games  |  Logos
    Create Your Own Ringtone  |  Create Your Own Wallpaper  |  SMS Messages  |  Screensavers  |  Contact  |  Check Phone Compatibilty  |  Help and FAQ
    Copyright www.acityboy.com All rights reserved